Knowledge Base

Categories (6)

Kaltura

Kaltura is the ITS supported media management solution. Kaltura can be accessed through Canvas and through UIS MediaSpace at uis.mediaspace.kaltura.com.
Expand

Email

Here you will find a collection of articles related to Email at UIS
Expand

Wireless

Wireless connectivity is essential service on the UIS campus. ITS strives to provide a robust wireless network and provide support for connecting devices. If you are experiencing troubles with connecting a device please check here for articles that may assist you in fixing your issue.
Expand

Zoom

Zoom is a cloud-based conferencing solution that provides both video conferencing and screen share capabilities. All UIS faculty, students, and staff have access to the university’s licensed account and to Zoom’s great video conferencing features.
Expand

Phones

ITS provides telecom/phone support for faculty and staff at UIS.
Expand

UIS Mobile App

Support resources for the UIS Mobile App
Expand

Articles (8)

Adobe Creative Cloud | You don’t have access to manage apps

Provided directions for when the Creative Cloud Desktop App provides the error “You don’t have access to manage apps”.

AnyConnect VPN Client

This is an overview of installation and setup of the AnyConnect VPN client.

Box | First time user

This article will walk through the process of claiming your Box account for UIS.

Microsoft Windows 10 End-of-Life

As Microsoft brings Windows 10 to End-of-Life on October 14, 2025 ITS has developed a plan to move forward ensuring that users have a method to continue working without interruption.

Pop-ups occuring in Chrome can be removed by restoring Chrome browser settings to their original defaults

Respondus

Learn how to create and take quizzes using the Respondus and Respondus Lock Down Browser.

UNIX Accounts

Zoom, Live Transcription

Overview: Live captioning within Zoom Meetings and Webinars come in two options:

Subtitles: these are captions that appear at the bottom of the Zoom window
Live Transcript: full meeting audio converted to transcripts in real time. These are time stamped and tagged with who was speaking.

Note: Only the host of a meeting can initiate live transcriptions. If you are scheduling a meeting that you will not be present for, you should designate an "alternative host" when creating the me